Refund policy

If you are not satisfied with your coffee or tea purchase from www.oldeportcoffee.com, please contact us at oldeportcoffee@gmail.com within 14 days of receiving your order. In your message, include your name, order ID, the item(s) you wish to return or replace, and the reason for the request.

Please allow 1–3 business days for us to review your request. If your return or replacement is approved, a member of our team will provide instructions on how to return or dispose of the unused item(s).

To qualify for a full refund, all items must be unused, unopened, and run through a disposition.

Once your return is received, inspected, and approved, we will notify you by email and issue a refund for the returned items, minus any discounts, promotional codes, or coupons applied at the time of purchase. Refunds will be issued to the original payment method used for the purchase.

Damaged, Defective, or Incorrect Order Policy

If your item(s) arrive damaged in transit, defective, or incorrect, please contact us at oldeportcoffee@gmail.com within 14 days of delivery to request a replacement or refund. In your message, please include your name, order ID, the affected item(s), a description of the issue, and the items you received versus what you ordered.

Please allow 1–3 business days for us to review your request. Once your claim is approved, a member of our team will provide instructions for returning the damaged, defective, or incorrect item(s).

When returning the item(s), please include your original order ID in the package so we can properly identify your return when it arrives at our facility.

After the returned item(s) are received, inspected, and approved, we will notify you by email and issue a refund for the returned items, minus any discounts, promotional codes, or coupons applied at the time of purchase. Refunds will be issued to the original payment method used for the purchase.